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Alta HR won't charge

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‎10-20-2020 06:39 - last edited on ‎12-25-2020 09:20 by Moderator Alum

‎10-20-2020 06:39 - last edited on ‎12-25-2020 09:20 by Moderator Alum

I have an Alta HR and it will not charge. I restarted it, changed ports but it will not charge. What is the lifespan of this Fitbit? It is a 2016 model.

 

 

Moderator Edit: Clarified subject

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‎12-25-2020 09:22 - last edited on ‎05-12-2025 05:21 by Fitbit Moderator

‎12-25-2020 09:22 - last edited on ‎05-12-2025 05:21 by Fitbit Moderator

Welcome to the Community, @Pdisegna.

Thanks for troubleshooting this battery issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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