Alta HR won't sync

[Aliciajane]

My Alta HR is not being found when trying to sync to Fitbit app. I have a Samsung Galaxy 9 phone.

Moderator edit: subject for clarity

[SunsetRunner]

Hello and welcome to the Fitbit Community @Aliciajane 

I understand you’re experiencing syncing issues. Your Samsung Galaxy 9 phone is indeed compatible with the Fitbit App which is great news. I would suggest trying to restart your Alta HR to see if that resolves the issue. You will not lose your data doing this. 

Here’s how:

1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
4. Unplug your tracker from the charging cable. Now try sync your Alta HR

 😃 Please let me know if this resolves your issue. Keep me updated 

[AlejandraFitbit]

It's great to see you around, @Aliciajane and @SunsetRunner, thanks for the input.

If you are having problems syncing your Alta HR, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

Let me know the outcome. 🙂