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Alta HR won't sync

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‎05-01-2020 04:36 - last edited on ‎01-27-2021 13:15 by Moderator Alum

‎05-01-2020 04:36 - last edited on ‎01-27-2021 13:15 by Moderator Alum

Hiya, after a few months of not using my Alta HR, I charged it up and away I went. Yesterday the steps it logged weren't accurate at all and when I went to sync it this morning to get the last couple of nights sleep patterns, the data has gone. What have I done? 🙈 Please and thank you 😊

 

 

Moderator Edit: Clarified subject

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‎01-27-2021 13:17 - last edited on ‎08-26-2024 04:55 by Fitbit Moderator

‎01-27-2021 13:17 - last edited on ‎08-26-2024 04:55 by Fitbit Moderator

Welcome to the Community, @Minxxy72.

Thanks for troubleshooting this information issue, I would like to know if you keep experiencing this? If so, please check the article: Why won't my Fitbit device sync? and follow the steps there and make sure your information is transferring properly.

I hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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