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Alta HR won't sync

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‎07-21-2020 21:53 - last edited on ‎01-20-2021 17:23 by Moderator Alum

‎07-21-2020 21:53 - last edited on ‎01-20-2021 17:23 by Moderator Alum

My Fitbit stopped syncing. I've turned off my phone. Reset the device, but not Fitbit symbol appears. I've deleted the device from the app and now am trying to reinstall. Nothing happens after many attempts.

 

The device still is recording my steps etc, but not syncing to app and now that I deleted it, I am unable to add it as a new device. My Fitbit is only just over a year old and never been wet.

 

How do I get it to work on the app again?

 

 

Moderator Edit: Clarified subject

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‎01-20-2021 17:25

‎01-20-2021 17:25

Welcome to the Community, @Daggybags.

 

Thanks for troubleshooting this syncing issue. If you can't now pair your unit, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and make sure you have followed the steps there.

 

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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