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Alta setup issues

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‎07-10-2020 06:23 - last edited on ‎01-20-2021 17:22 by Moderator Alum

‎07-10-2020 06:23 - last edited on ‎01-20-2021 17:22 by Moderator Alum

I just got a new Alta to replace my old one. I removed the old one and have been trying to set up the new one. I follow the directions in my app and it locates my Alta but when I enter the 4 digit code, it won't connect.

 

It's comes back with a "There's a problem communicating with your tracker. Please try again." I've followed the suggestions: make sure tracker is charged (yes), Make sure Alta is nearby (Yes) and Turn off Bluetooth and turn it on again (Yes). Any other suggestions before I send it back?

 

 

Moderator Edit: Clarified subject

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‎01-20-2021 17:22

‎01-20-2021 17:22

Welcome to the Community, @Pasjes2.

 

Thanks for troubleshooting this setup issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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