Alta HR won't sync

[My2KidsMom]

Hello, 

My Alta HR refuses to Sync unless I prompt it to. How annoying~

Anyone else having this issue?

Thanks 

Moderator Edit: Clarified subject

[Resa-f]

I’m not even able to force it to sync. The button is greyed out. Nothing since October 26

[My2KidsMom]

Sorry to hear that.  Mine worked great when I 1st got it but in the last 2 months I would say I have been having to force a sync as well. Hoping someone has an answer better than " time for a new one "

[WilsonFitbit]

Hello @My2KidsMom @Resa-f Welcome to the Community Forums! 

@Resa-f I was informed by the support team that you contacted them. I suggest you to update your case if you require further assistance about your case. 

@My2KidsMom If your Alta HR isn't still syncing, I would recommend performing some troubleshooting steps suggested in the help article below: 

Why won't my Fitbit device sync?

If this continues, let me know the model of the mobile device you have and the version of its operating system. 

I look forward to your response. 

[Resa-f]

Got an Apple Watch for Christmas.

Cheers!
Colleen

[WilsonFitbit]

Hello @Resa-f It's great to see you around! 

Thanks for your comments and feedback! In case you need further assistance in the future, please don't hesitate to update your case with our support team. They will certainly be happy to assist. 

Have a great day!