Screen unreadable with black lines

[SamTaylor]

I have black lines all through the display screen. All stats and time are unreadable. Gotten progressively worse through the last 3 days. I've tried restarting and rebooting.

[WilsonFitbit]

Hi @SamTaylor Welcome to the Community Forums!. Thanks for sharing the details about the issue with your Fitbit tracker and for your help.

Regarding the inconvenience with the display, I would like to confirm if you restarted or rebooted your Fitbit device by following the tips here: How do I restart my Fitbit device?

Look forward to your response. 

[SamTaylor]

Hello!

I have done both with no change to the device.

Thank you,

Samantha

[WilsonFitbit]

Hello @SamTaylor It's great to see you around! 

I’ve created a support case on your behalf. You should receive an email from Customer support. Note that we may take a bit long to get back to you due to recent events affecting our operations. 

Have a great day!