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Alta HR won't sync

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‎11-16-2020 20:17 - last edited on ‎12-25-2020 06:21 by Moderator Alum

‎11-16-2020 20:17 - last edited on ‎12-25-2020 06:21 by Moderator Alum

The tracker is on, charged and plugged in. Bluetooth is on and allowed. I have turned Bluetooth off for 10+ seconds. I have reinstalled the app, as well as logging out and logging back in. I have rebooted the phone. This is a new phone, I have not had this device set up on this phone. The old device also would not sync, I guess because it did not have a sim card even though it did have wi-fi, it is currently not set up on the old phone either.  I have also tried it on my iPad, without success.  Could the tracker's Bluetooth not be working?

 

 

Moderator Edit: Clarified subject

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‎12-25-2020 06:22 - last edited on ‎05-12-2025 05:22 by Fitbit Moderator

‎12-25-2020 06:22 - last edited on ‎05-12-2025 05:22 by Fitbit Moderator

It's great to see you around, @SprinkleIt.

I appreciate all the efforts in trying to fix this syncing issue. I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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