Alta HR won't turn on

[Debthegirl]

My Fitbit Alta hR will not stay on. It us fully charged and I have done the reboot process multiple times. (3 times each time)  It stays on for about 5 minutes if I’m lucky. Occasionally a B little longer. Is there anything else that can be done. My old original Fitbit still works but the band is broken. Seems to soon to need to but a new one. 
Thank you, Debbie

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Debthegirl. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Alta HR before reaching out. I understand where your concern is coming from. 

I've seen that you reached out to our Support Team after posting here and they've already helped you. If you have any further questions or concerns regarding the outcome of your case, please feel free to contact our team back so they can continue assisting you. 

[Corleyre21]

Hello - exactly the same has happened with my Alta HR and I’ve tried what you tried to no avail. How did you get yours to turn on? Thank you

[MarreFitbit · Accepted solution]

Hi there, @Corleyre21. Welcome on board. Thanks for trying to restart your Alta HR before posting here. 

If you haven't done so yet, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.