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Alta HR

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‎07-27-2022 08:23

‎07-27-2022 08:23

All of a sudden last night, my Alta HR will no longer swipe to show me my steps, or any other data.  The only two things that I can get are the Time/date screen and the % charged screen.  I put it on the charger to make sure that it was getting the full charge and it is.  When I go to the app on my phone, it is still recording my steps, exercise, and number of hours with 250 and +steps.  I refer to the data on my Fitbit throughout the day so that I know where I stand on exercise and steps.  What can I do to view the other screens?

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‎07-28-2022 04:38

‎07-28-2022 04:38

Hi @Avidwalk The usual fix for this type of issue is restarting your tracker a few times, so give that a go. Fi ngets crossed it fixes it

Restart your Tracker  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-31-2022 16:08

In response to NellyG

‎07-31-2022 16:08

Restarting several times has not worked.  Right now I am nursing it along by charging it every evening. It is showing date/time and still sending my Yeager in to my phone.  Since it is 4 years old, I have ordered a newer version to replace it.

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