help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta Shutting Off Randomly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-23-2021 05:21

‎04-23-2021 05:21

Recently my Alta has randomly shut down while I’m in the middle of working out. The only way to get it to turn back on is to plug it in to the charger. The battery life is above 60% the two times it has done it. Any suggestions on what is going on? I’m on a 149 day step streak of 15,000+ steps and I don’t want to start over.

Best Answer
0 Votes
2 REPLIES 2

‎04-23-2021 17:54

‎04-23-2021 17:54

Similar thing is happening with mine. 

Best Answer
0 Votes

‎04-26-2021 02:21

‎04-26-2021 02:21

Pareil pour moi. Pas de réponse du support ?

Best Answer
0 Votes