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Alta Shutting Off Randomly

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Recently my Alta has randomly shut down while I’m in the middle of working out. The only way to get it to turn back on is to plug it in to the charger. The battery life is above 60% the two times it has done it. Any suggestions on what is going on? I’m on a 149 day step streak of 15,000+ steps and I don’t want to start over.

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Similar thing is happening with mine. 

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Pareil pour moi. Pas de réponse du support ?

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