The device just stopped responding today. I went to tap the screen, and it stayed black. Green light is on in the back, but it's no longer flashing. I tried using the charging cable to restart it, but it won't vibrate when it's connected. Pushing the...
Cannot find link to sync Alta HR on Dashboard
I have an Alta HR for less then 2 years. It will only stay on when attached to the charger. I have reset it. Once I take it off the charger I can no longer see the display.help?
Hi, I’ve reset & uninstalled the app & the screen still very dim!
My sleep restoration graph doesn’t show up. It’s been about 2 weeks. All other heart rate information shows up. Heart rate monitor seems to be working well. Just the graph doesn’t show. Anyone know how to fix this without losing all my previous sleep...
My Alta HR is no longer working correctly. Instead of the app showing my heart rate across all three % zones, it puts all the activity into the 'fat burn zone'. Also, on the rate trace it only gives labels of 'out of range' or fat burn zone. This has...
my fit bit alta works on the charger but it says full batter but it also says 0mins left on the time it works on the charge but as soon as it comes off it works if you keep toching the screen but when it terns off it will not turn back on pleas helll...
I jut bought the Fitbit Alta HR and it didn’t show anything on screen, charged it full then managed to get the number for connecting it to the app. After that it is still completely black nothing is shown on screen
Alta stops working every time and starts when I plug it in charger and it glitches after charge showing this that it's still charging.
My Fitbit Alta has been shutting off for no reason and now it won't turn on at all even if I connect the charger.
Hi,my Google Pixel 3a with latest Android update can't connect with Fitbit Alta HR. Device is found, but it is not able to connect after putting in the 4-digit code. I've tried to restart phone, turn off/on bluetooth, reinstalling the fitbit app, but...
My old Alta stopped charging so I ordered a new one and it came today. I replaced my old one through the app on my ipad and the new Alta now shows my steps from earlier today but won't sync anymore. I tried replacing it again through the app and it s...
Anyone know how I find out my weekly steps? I have a fitbit Alta. I can view my daily.Thank you
Hi, I bought this watch thinking I could set my own training and sync them with the watch.I dont know how to do that, I cant find how to do fractionated training with the watch vibrating for the time I set.
I just bought alta hr and the screen is lagging and cutting off, I tries to reboot the device multiple times but didn’t work. Left it for 1 hour on charge and still didn’t work.
My Fitbit Battery in my Alta HR no longer charges and so I assume it needs to be replaced. My question is - can I replace the battery and if so where/how? Otherwise, does a spent battery means I have to buy a new product? If so, my Fitbit days coul...
Help! 4 hours ago my Alta was working fine, then all of a sudden the app told me there were sync issues. I tried restarting my phone (android) , turning bluetooth off and on, usually these would do the trick. This time the troubleshoot page asked me ...
Alta is stoping after 100% charge and after when I am not charging it shows it's still charging.Please help me with this.
Sleep restoration heart rate graph is blank... has been for days now. App is updated. Help!
I'm trying to set up my Alta (which I haven't used in a while) with a new phone, an LG Stylo4. Old phone was wrecked, can't log out of app or do anything from there. The fitbit app won't sync with the tracker and won't pair as a new tracker. I've ...
I've seen this reported in the past but I haven't seen if the issue is resolvable. I have calendar alerts set up up to notify me on my Alta HR but sometimes my Alta will buzz to remind me every minute or two for a full day, which is annoying! I'm dys...
Just spoke with a Fitbit rep and they informed me Fitbit bases Cal’s burned on height weight and age. I hadn’t worn this for roughly 6 months and put it on, no steps taken but 635 calories burned. Representative told me it tracks based on height weig...
Just got the 12. Phone alerts come through as alerts on my Alta hr, but text alerts don’t. It’s recognized in Bluetooth, and the app also syncs just fine. I restarted the device as well as the phone. Haven’t seen anything else I can do. Any ideas? Wi...
For quite a while now, my Alta switches off even though the battery still is at 35%, 75% or any other battery level.it will only start up again when I put it for charging even though I shouldn’t have to.because of that I lose a lot of step counting a...
Hi, I'm unable to link my fitbit with my AIA Vitality account. I've tried everything including resetting device back to factory settings, revoking AIA Vitality app from Fitbit > Settings > Applications and then linking it again via the portal, but i ...
On my Profile my username shows. However, when I post or respond to someone’s Notification in the Community my full name shows up! I don’t want that. Why doesn’t my username show up and how do I fix this? Thanks.
...and won't charge. Any help would be appreciated. Thanks
Hi!My Fitbit Alta keeps dying on full charge and won’t turn back on until reconnected to the charger. Have tried resetting it and the issue persists.
Why has the background changed on my fitbit app on my phone. Used to be white background but now purple.Have tried various things to get it back and nothing has worked.Anybody else with the same issue and any suggestions for getting the white backgr...
Recently my Alta has randomly shut down while I’m in the middle of working out. The only way to get it to turn back on is to plug it in to the charger. The battery life is above 60% the two times it has done it. Any suggestions on what is going on? I...
Hi- my Alta keeps turning itself off and having to be rebooted. It’s now happened four times in the last week. Anything that can be done please?
How do you get the steps showing back on the screen, after accidentally deleting them from it??
My Fitbit Alta HR was replaced last October as the original one was faulty. The display on the replacement is so dim whenI’m outside, it’s impossible to read the display.is this a known issue or is my Fitbit faulty again?
I have an Alta HR with android app. I recently found it in a drawer after not having used it for a long time, so set it up with settings I like, and turned off bedtime reminders. as soon as the device syncs, it undoes every setting i have changed. Ha...
so I was trying to connect my Alta hr to the iPhone 11 pro, but it wouldn't work, and after looking through the forums, I realized it isn't supported YET, so I decided to connect it to my laptop, but it wouldn't connect either it shows me in the hel...
I have an Alta and cannot see the screen except in the dimmest of light. It has never been used in water or showered in/ swam in etc. I’m wondering if there’s a fault with it? thanks
My sleep restoration graph is empty. I’m on latest app version and latest iOS, I see it has been a common issue. Any thoughts on how to fix this?
My alta hr won't sync accurate steps, yesterday i did around 17 thousand and its recorded as just over 5. I've synced it a couple of times to try and see if it works but not so far.
Hi My alta hr stopped providing full sleep tracking a few days ago saying it didn't have heart rate info. I can see that it tells me exact heart rate. I've logged in and out of the app, checked for updates and did a full reinstall. It is still not w...
I’m trying to replace my old Alta HR but unable to setup the new one. I managed to connect my iPhone with the new Alta but it is unable to update. Tried to forget the old gadget in the Bluetooth but it didn’t help. Anyone able to advise how to comple...
