Alta Won't Turn On

[hhayter]

I got my Alta today and I've had it plugged in and charging for over 2 hours now and it won't turn on. If I tap the screen nothing happens, I've tried restarting it too. Any suggestions? 

[penelopemedley]

After its charged....there's a button on the actual charger band on the
side...its black and tiny so look hard, press that button about 4 times and
try tapping the screen of your fitbit. it might not work right away..be
patient an try it a couple time. Hope this helps!

[SunsetRunner]

Plug your Fitbit in and press and hold the button on your charger until the screen on your Fitbit flashes with the Fitbit symbol or says welcome; depending on your device. If that doesn't work call 1-877-623-4997 and they'll troubleshoot it or replace it. Hope this helps! 

[Julia_G]

Hi, @wovenweb, if you give some details of the problem you are experiencing someone can try to help.

[ClarrieT1]

My alto won't turn on . I hate it!!!

[HeatherKendall1]

Charged, turned Blue tooth on and off. Phone does not recognise.....tapping does nothing but awaken the url address streaming across... ugh

[WalkingMombiex5]

This is exactly what's happening to me. Very frustrating 

[Donewiththis]

I have the same problem I have the exclamation mark with the circle and it won't turn on 😧 This is so frustrating I will never buy or recommend a Fitbit to anyone 

[HeatherKendall1]

I called the Fitbit customer care phone number 1.877.623.4997, it took
about 30 minutes, but we figured it out. They will walk you through and
wait on the phone to make sure that you get it working. Spend the time,
it's rewarding and fun once you get it working.

Heather Kendall
Heather Kendall Designs
heather@elegantshells.com
813-629-3439
ElegantShells.net

[BuddyBoyFilho]

I am exactly in the same situation I did everything you did and it is not my first fitbit I thought this will be so much better but I am so frustrated that I can't make it work. There is no site explaining what to do any least I haven't found it ... Please let me know if you figure it out.

[HeatherKendall1]

It's a pain. You would think a company this big would have it together by
now. Maybe they blame it on technology with different smartphones? All I
know is that if you call that help number there will be someone there that
will assist you and won't hang up until you have it all working correctly.
That doesn't mean that once you lose Wi-Fi somewhere you won't have to
resync it the same way. I had to connect it to the charger and push the
little button which is completely hidden.. three times within four seconds
to make it work. That seems to be the magic. You are correct none of this
is written anywhere online I have no idea how they expect people to figure
out how to work they're expensive little Gadget. 😞

Heather Kendall
Heather Kendall Designs
heather@elegantshells.com
813-629-3439
ElegantShells.net

[bondo2a]

i have the same problem please help

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@SusanL-2016 wrote:
I have had my new alta 3 days- it is charged and says it is connected and syncing. The display screen is visible when connected to charger but when disconnected the screen is blank. Help!!

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[michaeljlee3]

Hey bondo2a

just call Fitbit and they'll replace it! That's what I ended up doing. 

[gilfish]

U have year warranty just call fitbit

[KrissyC33]

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@TanaBanana wrote:
To everyone having a hard time setting up your Alta! There is a small button on the USB part of your charging cord. Push this button 3 times consecutively and then wait a moment. This worked for me after fighting with this thing for 3 days! Hope this helps everyone!

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Have the same problem...
I've done this... Several times in fact... It still won't power on.

😠😠😠

[Donewiththis]

They sux

[KrissyC33]

Good idea cuz nothing is working... How long did it take for you to get your new one?

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@michaeljlee3 wrote:

Hey bondo2a

just call Fitbit and they'll replace it! That's what I ended up doing. 

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[KrissyC33]

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@gilfish wrote:

U have year warranty just call fitbit

Did you get one replaced?  If so, how long did it take?

[Toyino-o]

Thanks for that tip! I just kept pressing the button repeatedly in frustration and the magic 4 digit number finally appeared on the screen... At long last.

[3000000]

My fit bit will not turn on.

Alto 101

It is charged from plugging into my computer.  I set up the App and when I tap it only the little lite circle comes up and nothing else.  I do not have the three little lights on the side of the screen

[Julia_G]

Hi, @3000000, I am not sure what you mean by the little light circle or the 3 little lights on the side, but you should be aware that your Alta cannot be charged from your computer unless your computer is awake and active.  A computer that has gone to "sleep" will not deliver charge -- so the problem may be that your Alta is not actually charged more than a few minutes.

You will need to plug it in to a computer that is AWAKE and ACTIVE for about two hours.  Alternatively you can plug it in to a mains electricity charger (such as a cell phone) that will take a USB connection.  Please only use a UL/ CE certified charger (the charger supplied with your phone should be fine, but a replacement charger bought on the internet from China could damage your Fitbit).

I hope this helps!  Welcome to the forums.