Alta battery not holding a charge as long

[SunsetRunner]

I got my Alta in early August 2016. It used to keep a full charge for a couple days after I charged it. Not anymore. I charged it yesterday and not even 24 hours later it's down to medium. I Googled it and tried the following - auto sync is off and movement reminders are off so I'm not killing the battery with those. What's going on? I had a Zip for two years no problems at all. I'm upset. 

[Wallace11]

It seems I will be given the same response. 

[Cherylkoehler]

<meta charset="UTF-8" />

My Fitbit has been fine!  From the charger I pressed the reset button 3 times and on the third time, I held the button in for a whole minute.  It’s been fine since.

[Pink44]

I assume you're being snarky, and that I don't really have to tell you that I don't work for Fitbit.  I contacted them on several occasions over the years and about different Fitbits.  Before I did, I tried everything suggested online, had my receipt, date of purchase, and a clear description of what the problem was and what I had tried. I was polite and appreciative and they treated me as a valued customer. They stuck with me, having me try various things until I was satisfied. I would try charging to an outlet, (not a computer) and reseting.  If that doesn't work, contact them by email, be prepared and polite and just follow their directions. I went back and forth with them several times - often getting different customer reps.  Good luck.  (Remember, honey catches more flies than vinegar.)

[Sept29]

(I suspect the snarkyness from Wallace11 was directed to LucyAP of FitBit Alum (Lucy | Community Moderator, FitBit) who replied to your post and not towards you.)

I too am having an charge longevity with my FitBit Alta I got for Christmas. Did they do the battery test you described remotely or is it something they told you how to do?

[Cherylkoehler]

<meta charset="UTF-8" />

It was just something I watched on YouTube .. it worked... it worked for my Alta 2, also

[Pink44]

Yes.  They gave me instructions online, and stayed with me until it was done.

I also found it helpful to only charge my Fitbit with an adapter in an electrical outlet. The problem seemed to start when I followed the written Fitbit advice to charge by connecting to a computer's USB port. It may just be coincidence, but I haven't had a problem since I've been solely using the electrical outlet.

[Pink44]

See my reply, just posted. Pink44

[Wallace11]

I gave up on the whole thing then out of the blue was offered a
replacement. Still no answer on why they don't test the units before
sending them out or why not send them out and if they work ask for payment?
When the current dies thats enough for me, I can count to 10 after all.

Bless'em

[Vemery]

My Fitbit Alta HR will not hold a charge. It usually held a charge for a week. Now within a few hours (5), it is already blinking to recharge. 

   I have restarted it and reset it a number of times. What else can I try?

[Kobe_360]

I have the same problem but mine only holds 42 seconds of battery life. UNACCEPTABLE!

[Wallace11]

make enough noise and they will give you another, These thing should be
sold on 30 days approval, no cash until it survives the first 30 days.

[Cherylkoehler]

My Fitbit has worked ever since my original post. I set and re-set about 6 times and then re-installed the app....

[Vemery]

I have set and reset mine multiple times too. I reinstalled the app. We will see. Thank you.

Vickie Emery

[Wallace11]

that's a waste of time, its the battery. There is a systemic problem with
the batteries it seems.

[Kobe_360]

Thanks Everyone! My problem has been solved by simply reseting my device! Thank you!

[Wallace11]

wait 48 hrs before deciding that

[Vemery]

I called and they are sending me a replacement. Had great customer service.

Vickie Emery

[Pink44]

That was my experience also. Glad you got a solution too.

Sent from my iPhone

[Wallace11]

Good to hear.

[LizzyFitbit]

Hi @Cherylkoehler, @Sept29, @Vemery and @Kobe_360, welcome on board. It's nice to hear from you @Pink44and @Wallace11.

Thanks a million for the troubleshooting steps that you've tried, and I'm sorry for the delay in my response. I see your point of view about this situation and your feedback will not gone unnoticed.

@Cherylkoehler and @Pink44, I'm glad to hear that your devices are working correctly. I appreciate you for your suggested steps which helped other users. Nice job!

@Wallace11 and @Vemery, good to hear that you got a good you'll receive replacement devices. Thanks for sharing your experience with our customer service, and I'm sure you'll crush your steps with your new devices.

@Kobe_360, thanks for giving a try to the restart and I'm glad that it did the trick.

@Sept29 after checking with our team, I was informed that you've got in touch with them. I'm sure they'll take good care of you.

I'll be around if you need anything else.