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Alta blank screen

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‎12-13-2020 19:01 - last edited on ‎01-01-2021 09:50 by Moderator Alum

‎12-13-2020 19:01 - last edited on ‎01-01-2021 09:50 by Moderator Alum

My Alta now only powers on and sync when plugged into the charger, will stay on until screen goes black after unplugging but powers off after it goes dark and will not respond to taps or swipes.

 

 

Moderator Edit: Clarified subject

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‎01-01-2021 09:51 - last edited on ‎05-12-2025 05:17 by Fitbit Moderator

‎01-01-2021 09:51 - last edited on ‎05-12-2025 05:17 by Fitbit Moderator

Welcome to the Forums, @Danni16.

If your tracker's display is blank, I recommend restarting the unit by following the steps in the help article: How do I restart my Fitbit device?.

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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