Alta doesn't recognize snow showing when using poles

[JRitchie]

I got snow shoes for Christmas. If I use them without the poles the Alta recognizes the activity as exercise and gives me minutes. If I use poles, Alta recognizes steps but won’t count it as exercise! Anyone else have this happen?

[WilsonFitbit]

Hello @JRitchie It's great to see you around. Thank you for the information you've shared. 

Please note that Fitbit Alta is more accurate for step-based activities. In your case if you use the poles, then the Alta might assume you're walking and track the activity as "Walk"

In activities such as Skiing or Snow showing, it would be great if you can manually log it to have credit of your activity. For this, please check: How do I add, edit, or delete Fitbit data and activities?

I also suggest visiting the following link to get more details about how to track activities with your Fitbit device. 

How do I track my activity with my Fitbit device?

Let me know if you have any questions.