help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta is dead.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-08-2020 02:06 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

‎06-08-2020 02:06 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

I have an alta. It won't sync or charge. I brought a charger from fitbit as new. Arrived yesterday. It still won't charge. Tried to reset. Still won't come on. Left it overnight still nothing. Spoke to customer service got disconnected and now cant get back on. 

 

They said I had reset it on 19th of Jan last year. I haven't put the date on it. There wasn't any point but that's what sync says. Does that mean it's completely broken and won't work again. Can I get it repaired. 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-08-2020 06:53

‎06-08-2020 06:53

Sorry to hear this, @Rizzoli1221 - The Alta is a pretty old model. It may be time to consider a new Fitbit device. The Inspire HR  is similar in size and offers more features than the Alta. Same goes for the newest device - the Charge 4. 

Best Answer
0 Votes