Alta keeps shutting down randomly

[LoBerg]

I have attempted to find a solution to a problem I have seen posted on various forums. My Alta keeps shutting off randomly even with a full charge. I have tried all the options given by various people and Fitbit support members. The  reset doesn’t work. Has anyone found a solution that really works? Carrying around the charging cable to get it to turn back on isn’t a solution to the problem, it defeats the purpose of the device. I can’t believe a device would just quit after a couple years that doesn’t have any damage to it. It’s very disappointing to not have a solution to this issue as these devices aren’t cheap. Are there updates, or any other remedy to the concern? Maybe a refund or discounted upgrade to a better device? So far I haven’t found a solution to this problem and it appears a large number of people are in the same boat.

[DavideFitbit]

Hi @LoBerg, welcome to the Fitbti Community forums.  

Thank you for sharing these details about what you've been experiencing with the Alta that keeps shutting off randomly and that you've tried performing the restart and re charging the device several times.

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know the outcome. 

[Luckywyfe525]

I have also been having a similar problem with my alta. Keeps shutting off even tho it shows a full battery. It is so frustrating and I'm not sure what to do. I have tried resetting and other things nothing seems to work.

[Amber_Barrett]

I've had the same issue.  Mine is just a year old and it has been doing it for months.  Very frustrating.

[DLuff]

This week my fitbit Alta just stopped displaying. It is fully charged and when I plug it in, the screen will display. Once off the charger it will respond to the tap or wrist flick for about 5 min and then it goes off again. I have restarted multiple times and no luck. Can someone from customer service contact me with some other options?

[carashores]

I have the same problem with my Alta.  I received the Alta for Christmas and began having problems in March.  I've contacted customer service by email several times.  I'm always told to do a hard reset.  This is not a solution.  I was told the warranty was only 45 days, and therefore no resolution was offered.  I would love to upgrade to a nicer device, but am not sure that I trust anything made by Fitbit.  Such a disappointment.  

[gaduaxe]

I have same problem

What's wrong fitbit , why no one of fitbit engineer found the root cause?

[Lizajane17]

Mine is doing the same thing.  It is fully charged and won't stay on.   It is also just 1 year or less old.

[gaduaxe]

any update from fitbit engineer here? do not let staff reply!!!

[DavideFitbit]

Hi @Luckywyfe525 @DLuff @gaduaxe, and welcome to the new users in forums. Sorry for the late reply. 

Thank you for confirming that you already tried the suggested steps. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Welcome to the Community @Amber_Barrett @Lizajane17, could you please confirm if you already tried the steps mentioned here to complete the restart procedure?   

Keep me posted on the outcome. 

[dunnster]

Exactly the same problem for me. Alta reports a full battery when connected and responds to all taps, however, as soon as it's disconnected from the cable my Alta immediately becomes non-responsive; reconnect to the charging cable and it springs to life. I've tried all the fixes and resets none of which have made any difference. Have been on the Fitbit treadmill for the last four years but every day that my Alta doesn't work makes it easier and easier to walk away, it's a shame. 

[SunsetRunner]

I am having exact same problem as @LoBergand now “quick view” shows charging battery image every time. I’ve checked version is up to date. I’ve resync’ed and reintroduced Alta to the app....help!!!

[Amber_Barrett]

Yes, I have tried that reset. Several times.

[Yukid]

This is happening to me with a brand new Alta the first day out of the box. I’ve reset it several times and it will work for about an hour then shut off again. I have also seen the same problem on several chat boards 

[Lizajane17]

Yes. All steps taken. Nothing changed. It will not stay on.
Lisa

[Lizajane17]

I would just like his made right. I still have the "like new" box it came in if they need that back too.

Sent from my iPad

[Bccdny]

I am having the same problems as everyone else  on this forum. Very frustrating and would like to have this problem resolved with a replacement.

Moderator edit: removed personal info

[weatherdt]

I too am also having the same problems as the original poster. My Fitbit tends to shut down at 75% power. Sometimes it gets stuck on "charging mode" when disconnected from the charger. Rebooting my device is also no longer working (the device will no longer reboot, even after following the instructions to do so). 

[Lee.R]

I am on my third (just got it today) Alta replacement.  You are lucky yours lasted as long as it did.  My daughter gave it to me just last Christmas...each one only seems to live for 3 months...they have discontinued making Alta and I can see why.  Typically, if you call them and you are still under warranty, they will send you a replacement or offer you 50% off another product.

[weatherdt]

Yeah, I actually have no idea how old my Fitbit is. It was given to me by someone that didn't like it (but it was working initially for about 4 months).

My wife's Ionic is also broken. It stopped syncing to her phone, and now it's not even turning on, even after connecting it to a charger. I was wondering if rogue untested firmwares hit our devices at about the same time.