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Alta keeps shutting down

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‎09-26-2021 01:19 - last edited on ‎09-28-2021 13:27 by Fitbit Moderator

‎09-26-2021 01:19 - last edited on ‎09-28-2021 13:27 by Fitbit Moderator

My Alta has at least half a full battery but keeps switching off and will not restart until attached to the charger. 
I have attempted a restart by pressing the reset button but it does not respond.

im aware this is an older Fitbit device. A ploy by the company to force an upgrade? 

 

Moderator Edit: Clarified subject

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‎09-28-2021 13:29 - edited ‎08-11-2023 04:54

‎09-28-2021 13:29 - edited ‎08-11-2023 04:54

@Justme98 Thanks for stopping by and trying to troubleshoot the issue with your Alta. We‘re taking your comments and sentiments in regards to our products into consideration.

Since you've exhausted all troubleshooting steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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