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Alta not charging

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‎03-05-2020 21:23 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎03-05-2020 21:23 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

What does that mean? And is there anything else I can do to get it to charge?

 

Moderator edit: Subject for clarity 

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‎03-06-2020 17:11 - last edited on ‎08-05-2025 10:38 by Fitbit Moderator

‎03-06-2020 17:11 - last edited on ‎08-05-2025 10:38 by Fitbit Moderator

Hi @hamletla, welcome to the Community Forums!

Thanks for your post and the details that were shared with me. To resolve this, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. The message you get on your Alta display after restarting it is current firmware version your Fitbit is running.

Let me know if you have any additional questions, I'll be here.

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