Hello @BJB51, welcome to the Fitbit Community forums.
Thank you for sharing this information about what you've been experiencing with your Alta device not syncing. Before considering other options, could you please confirm if you already tried all the steps listed here to resolve syncing problems?
In addition, please make sure to check if the mobile device you're using is listed here as a compatible device to sync with the Fitbit app.
I've also been informed that you already got in touch with the Customer Support team for further assistance with this. Let me know if you receive a reply from them.
Please keep me posted.
Davide | Italian and English Community Moderator, Fitbit
Ti invito a partecipare nelle nostre discussioni! Commenti
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer