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Alta pairing problem

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‎04-23-2016 00:22 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

‎04-23-2016 00:22 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

Having input 4-digit bluetooth code in my andriod fitbit app., my andriod phone cannot pair with alta. The alta screen stay showing 4-digit code and the phone is being retried. I tried many many times, enen I turned off and restart bluetooth, it is still not work. Fyr, my os version is android 5.1.
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6 REPLIES 6

‎04-23-2016 00:23

‎04-23-2016 00:23

Is there any factory reset for alta?
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‎04-23-2016 01:03

In response to R-Wai

‎04-23-2016 01:03

Hi, @R-Wai , there is no factory reset for Alta, but you can restart: plug it in to charge and then press the button 3 times within 8 seconds.

 

If you are still having difficulty setting up your Alta you may find these troubleshooting steps helpful.

Sense, Charge 5, Inspire 2; iOS and Android

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‎04-23-2016 02:25

‎04-23-2016 02:25

Sorry, it is troublesome!!
I tried to restart alta many times. It still not work. Also, I read troubleshooting steps again. It cannot help!!!!!
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‎04-23-2016 02:27

‎04-23-2016 02:27

Thanks Julia_G for advicing!!
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‎04-23-2016 02:30

‎04-23-2016 02:30

How can I check if the alta is the latest version of firmware ? And, how can I upgrade firmware of alta? I guess there was somewhere wrong during upgrade process of my alta.
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‎02-13-2020 04:21

‎02-13-2020 04:21

I have been given a fitbit alta which I am trying to start using.I have loaded the fitbit app onto my Samsung j3 phone and followed all the instructions including entering the four digit code  but after it says it has found my device and is loading, it asked me to try again. I have been closing and re-opening Bluetooth as asked, and have kept the fitbit on charge next to my fully charged Samsung, but still it will not pair even after pressing the reset button three times on the charger. what can I try next?

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