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Alta screen stuck on www.fitbit.com/setup

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‎09-25-2021 00:19 - last edited on ‎09-27-2021 10:47 by Fitbit Moderator

‎09-25-2021 00:19 - last edited on ‎09-27-2021 10:47 by Fitbit Moderator

My Fitbit won’t show my steps or time. All that is on the screen is Fitbit.com/setup

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎09-25-2021 00:38

‎09-25-2021 00:38

I'm assuming that it used to show that data ok? If so, then it is somehow become disconnected from your app and you'll need to go through the setup process again to reconnect it. From the main dashboard in the app, select your profile image at the top left to go into your account settings. Then select "set up a device" and follow the prompts

 

 

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‎09-25-2021 02:05

In response to SteveH

‎09-25-2021 02:05

Thank you. All is good now

Regards
Kerry

Sent from my iPad
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