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Alta screen turning off

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‎06-28-2020 09:11 - last edited on ‎01-26-2021 15:38 by Moderator Alum

‎06-28-2020 09:11 - last edited on ‎01-26-2021 15:38 by Moderator Alum

Over the past week or so I have been having issues with my Alta. The screen will suddenly turn off and I have no way to turn it back on, besides charging it. I have put it on the charger and it will still be almost full of battery life. 

 

I have tried to reset per instructions and reading through the community pages of what else I can do but nothing is working. I have been a loyal customer of FitBit for years and this is super frustrating that my Alta just suddenly stopped working. 

 

 

Moderator Edit: Clarified subject

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‎01-26-2021 15:38 - last edited on ‎08-26-2024 07:17 by Fitbit Moderator

‎01-26-2021 15:38 - last edited on ‎08-26-2024 07:17 by Fitbit Moderator

Welcome to the Community, @tilto025.

I appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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