Alta HR not registering walking map

[YYC-Dawg]

Has the bug been fixed yet?

This problem persists on my Samsung Galaxy S4, OS5.0.1

This is a huge frstration, please advise.

Thanks

The following is a supplied answer;

05-16-2017 12:50

@Ged1957, if you used the Pause & Resume feature while on the walk, the map will not be saved after you finish the walk.  This is known bug, and Fitbit it working on it.  But, meanwhile, do not use the Pause & Resume during the walk - just wait until the end of the walk and then do the Pause & Finish to record the walk with the map.

Moderator Edit: Clarified subject

[YYC-Dawg]

@Ged1957, if you used the Pause & Resume feature while on the walk, the map will not be saved after you finish the walk.  This is known bug, and Fitbit it working on it.  But, meanwhile, do not use the Pause & Resume during the walk - just wait until the end of the walk and then do the Pause & Finish to record the walk with the map.

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you around, @YYC-Dawg.

I would like to know if you keep having problems with your maps? If so, please take a look at the help article: How do I use GPS on my Fitbit device? and follow the steps provided there.

Let me know the outcome. 

[YYC-Dawg]

thanks for asking, i got a versa 3 for xmas, all's well

[AlejandraFitbit]

Those are great news, @YYC-Dawg.

I am glad to hear that everything is working properly now, the Versa 3 is a really great watch.

If there is anything else we can help you with, do not hesitate to post it