Alta setup issues

[Leesiepoos]

My Alta wasn’t syncing to phone. It says it’s synced but not actually transferring data. Deleted device and trying to reinstall. Keeps searching and can’t find device. Have turned Bluetooth off n on again. Bluetooth on phone says it’s connected to Alta but Fitbit app can’t connect them

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you here, @Leesiepoos.

Thanks for troubleshooting this syncing issue. If you are having problems with the setup process, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there.

Keep me posted.

[Ladidar]

Tried everything there and still no dice for me 

[AlejandraFitbit]

It's great to see you here, @Ladidar.

Since the steps provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

[feevilah]

me too please, same

[AlejandraFitbit]

It's great to see you around, @feevilah.

If you are having problems with the setup process, I recommend taking a look at the help article: Why can't I set up my Fitbit device?.

Let me know the outcome.