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Alta slowly charging

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‎04-14-2020 18:03 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎04-14-2020 18:03 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

I put the Fitbit on charge, it vibrates to say it’s charging but after 5 hours the app still shows 25%. I don’t have a restart button on the charger, well not that I can see anyway! The original charger broke. Any ideas please?

 

Moderator edit: Subject for clarity 

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‎04-19-2020 15:27

‎04-19-2020 15:27

Hello there @Zoeybond90, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to our attention and for the details that were shared in your post. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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