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Alta steps and calories issues

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‎04-17-2020 13:07 - last edited on ‎01-25-2021 13:20 by Moderator Alum

‎04-17-2020 13:07 - last edited on ‎01-25-2021 13:20 by Moderator Alum

The Alta has been reducing the number of steps I take. Today I logged over 9000 steps. When I checked again it had been taken down to 7222 steps.  Also said I only burned 55 calories in 9000 steps.

 

 

Moderator Edit: Clarified subject

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‎01-25-2021 13:21

‎01-25-2021 13:21

It's great to see you around, @chicamom2.

 

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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