Alta syncing, sleep and steps issues

[Caz718]

Hi, my Alta is refusing to sync probably, it is no longer recording my sleep, i was also having trouble with it with it recording steps I have reset it several times and it is now doing steps but still no sleep figures. Any help appreciated 

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you around, @Caz718.

Thanks for troubleshooting the issues you are experiencing with your Alta. About the sleep I recommend trying the following:

1. Manually sync the Fitbit. See instructions in the help article: How do Fitbit devices sync their data?
2. Restart the Fitbit. See instructions in the help article: How do I restart my Fitbit device?
3. Try sleeping with the Fitbit on your non-dominant hand.
4. If steps 1-3 don't work, I suggest manually logging your sleep to reflect the time slept. See instructions in the help article: How do I edit my sleep history in the Fitbit app?

Now the syncing, follow the instructions in the article: Why won't my Fitbit device sync? and the steps, for tips about improving accuracy, I recommend checking the help article: How accurate are Fitbit devices?.

Let me know the outcome.