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Alta syncing wrong problem

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‎02-28-2020 10:13 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-28-2020 10:13 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

Just curious if it is just the Alta that is having problem or all other trackers too?

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‎02-29-2020 10:24

‎02-29-2020 10:24

I am curious, what issues are you experiencing?

In the past couple of days the start & end sleep time is all wrong, phased out by like 5 hours

starting around 5 pm when u had gone to bed close to 11 pm!
at first I thought it was because I used the band in my right side, but after switching it back to the left, I still see the sleep time phased out

when I try to change it, it keeps reverting to the off time !! 

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‎02-29-2020 11:36

In response to Morencri

‎02-29-2020 11:36

Sleep time was wrong but seems to be right today, Exercise data is still all wacky, saw where some had gotten thru to customer service and supposedly they are aware of problems and are working on it

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