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Incorrect time on Alta HR

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‎03-05-2020 14:16 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎03-05-2020 14:16 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

I am in the Pacific Time zone, current time is 2:15, my Alta Hr shows 1:25.  It is set for auto time zone and auto location.  itis charged.  help

 

Moderator edit; Subject for clarity 

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‎03-06-2020 18:44

‎03-06-2020 18:44

Hi @Oldhippielady, welcome to the Community Forums! 

 

I appreciate the information that was shared in your post. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Alta HR it should display the correct time, or the one that's on your mobile device.

 

However, this may also be fixed by updating the time zone setting in your Personal Settings. For step-by-step instructions, please see our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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