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Fitbit not charging, totally dead.

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‎03-01-2020 15:23 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎03-01-2020 15:23 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

Only had this 18 months. Not charging and totally dead. Couldn't help noticing a lot of other people had the same problem. Bought from John Lewis Newcastle in Oct. 2018.

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‎03-02-2020 13:30 - edited ‎03-02-2020 13:31

‎03-02-2020 13:30 - edited ‎03-02-2020 13:31

Please clean the contacts


Then Do a Restart

Warranty

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery

 

If this doesn't help contact support. Use help link at top of forum

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Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎03-02-2020 13:58

In response to WendyB

‎03-02-2020 13:58

Thank you, have tried all this to no avail, but thanks for getting in touch.

Sent from Mail for Windows 10
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‎03-02-2020 14:10 - edited ‎03-02-2020 14:10

In response to ritarunner

‎03-02-2020 14:10 - edited ‎03-02-2020 14:10

See what support can offer you

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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