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Alta syncs then displays LESS steps!?!

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‎09-30-2020 05:20

‎09-30-2020 05:20

Brand new out of box. Removed old Alta from account. Added new one. I had 15,010 steps when I connected it... correct. Walked 37 steps, display showed 15,047. Forced sync... Then displayed 15,010. What?!? Tried again. Same result 4 times in a row. 

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‎09-30-2020 07:11

‎09-30-2020 07:11

Hi @BruceMan7  where did you buy a new Alta? They were retired a while back. Did you check for any firmware updates?

Stepping in the U.S.A. since September 2013. Android 14

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‎09-30-2020 18:03

‎09-30-2020 18:03

This has happened to me every day for for the last week.

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‎11-06-2020 04:13

In response to Odyssey13

‎11-06-2020 04:13

Bought on Amazon. Contacted Fitbit help, issue resolved.

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