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Alta won't charge

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‎10-04-2020 10:05 - last edited on ‎01-08-2021 10:47 by Moderator Alum

‎10-04-2020 10:05 - last edited on ‎01-08-2021 10:47 by Moderator Alum

hello, My wife has an alta that stopped charging so I investigated and metered out the pins with a volt meter on the charger while it was plugged into my computer. It showed a reading of  2.99 volts D.C.

I checked my fitbit charger and it has a reading of 5.00 volts D.C.

 

I decided to eliminate the USB( type 2) end of my wifes charger( it has a button on it) by cutting off that end and soldering on  another USB( type 2) that I had metered out and delivered the required 5 volts.

Glad to report that this has solved the recharging issue with my wifes Alta. I have tried to post images of the before and after but I do not have the required permission.

hope this helps.

 

 

Moderator Edit: Clarified subject

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‎01-08-2021 10:49

‎01-08-2021 10:49

Welcome to the Forums, @PAULINE1964.

 

Thanks for troubleshooting this battery issue and for the tip provided. I know that our friends having battery problem will find your post really helpful. If there is anything we can help you with, do not hesitate to post it.

 

Happy stepping!

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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