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Alta won't stop vibrating

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‎01-11-2021 11:00 - last edited on ‎01-17-2021 13:33 by Moderator Alum

‎01-11-2021 11:00 - last edited on ‎01-17-2021 13:33 by Moderator Alum

My Alta started buzzing non-stop for about 5 minutes and stopped when I plugged it in. It showed the Alta logo and the version and turned off. It will not sync with my phone and the screen will not turn on. I restarted it and it showed the low battery symbol so I left it to charge over night and when i checked it it wouldn’t work. I tried restarting it several times but it still won’t work.

 

 

Moderator Edit: Clarified subject

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‎01-17-2021 13:33 - last edited on ‎04-09-2025 08:25 by Fitbit Moderator

‎01-17-2021 13:33 - last edited on ‎04-09-2025 08:25 by Fitbit Moderator

It's great to see you around, @Suzie13.

Thanks for troubleshooting this vibration issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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