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Alta won't sync

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‎06-15-2016 06:51 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

‎06-15-2016 06:51 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

My Alta won't sync anymore.
Using iPhone 6 with latest iOS
Alta was updated with latest firmware last Saturday.
It appears that my iPhone's Bluetooth can no longer detect the Alta device.
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42 REPLIES 42

‎07-31-2018 07:44

In response to langster

‎07-31-2018 07:44

@langster Welcome to our Fitbit Community! I'm so glad to hear that the workaround shared above helped you to get the issue resolved. Thank you for posting the update here.

 

Have you heard about our Discussions board? In this board you'll be able to tell your stories, meet more people and start your own topics.

 

Let me know if you have any doubts! Smiley Happy

JuanJo | Community Moderator

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‎05-13-2020 11:59

In response to kawaiiko

‎05-13-2020 11:59

I did all the steps & restarted my phone & my fb still won't sync. 

What do I do? 

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‎05-13-2020 18:54

In response to danal20

‎05-13-2020 18:54

Go to the Fitbit website and start a chat with a technician and he can help you. That is what I had to do and it worked👍

Sent from my iPhone
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