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Not receiving low battery notification

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‎05-07-2020 05:44 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

‎05-07-2020 05:44 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

I previously got a notification that my battery was low on my e-mail.Now my fitbit will go dead without a notification.Any thoughts?

 

Moderator edit: Subject for clarity 

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‎05-13-2020 18:35

‎05-13-2020 18:35

Hi @jbnb, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention. To resolve this situation, I recommend you to first restart your Alta to refresh its performance. Then, please go to the Fitbit.com dashboard and click on the Settings gear icon. Click on Notifications and then put check marks in the boxes for Low Battery. Scroll down and click on Save. Then, please sync your device to apply the account changes.

 

Let me know if you have any additional questions.

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