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Syncing difficulties after update

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‎05-06-2020 21:40 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

‎05-06-2020 21:40 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

My Alta just stopped working one day and had the setup link on the display. When I tried to set it up again, it will not sync or connect to my phone at all. This was out of the  blue. 

Anyone else have something similar happen to them? This happened right after an update. 

 

Moderator edit: Subject for clarity 

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‎05-13-2020 18:30

‎05-13-2020 18:30

Hello @Fitzy8, welcome to the Community Forums! Sorry for the delay in responding your post.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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