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Alta won't sync

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‎02-04-2021 09:14 - last edited on ‎02-05-2021 06:27 by Moderator Alum

‎02-04-2021 09:14 - last edited on ‎02-05-2021 06:27 by Moderator Alum

My Alta dies at a medium charge! App says 60% and won't sink. I the red question mark. I've updated  app. I've restarted phone. What going On! Please help. Any suggestions 🤔 

 

 

Moderator Edit: Clarified subject

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‎02-05-2021 06:27

‎02-05-2021 06:27

Welcome to the Community, @Leapoffaith.

 

Thanks for troubleshoot this syncing issue. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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