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Alta won't turn on

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‎06-27-2020 21:08 - last edited on ‎01-29-2021 17:17 by Moderator Alum

‎06-27-2020 21:08 - last edited on ‎01-29-2021 17:17 by Moderator Alum

hi. My alta won't turn on when tapped. Attempted to plug in and the battery doesn't even show up. I've used multiple different power sources. And have checked multiple times if it is plugged in correctly. How can I restart it?

 

 

Moderator Edit: Clarified subject

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‎01-29-2021 17:18 - last edited on ‎05-12-2025 05:06 by Fitbit Moderator

‎01-29-2021 17:18 - last edited on ‎05-12-2025 05:06 by Fitbit Moderator

Welcome to the Community, @Owen18.

Thanks for troubleshooting this turning on issue. Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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