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Alta won't turn on

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‎01-02-2022 03:36 - last edited on ‎01-07-2022 04:12 by Fitbit Moderator

‎01-02-2022 03:36 - last edited on ‎01-07-2022 04:12 by Fitbit Moderator

Hi 

 

my Slta won’t work I here tried reset and reinstalled the App is this because of the upgrade I am very disappointed about this it is fully charged says it’s synced but won’t display just crashes- please help

 

regards 

 

Linda 

 

Moderator Edit: Clarified subject

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‎01-07-2022 04:13 - edited ‎07-21-2023 03:46

In response to NellyG

‎01-07-2022 04:13 - edited ‎07-21-2023 03:46

Hi there, @Linda36. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Alta. I understand how disappointing this can be. 

As @NellyG has suggested, please restart your Alta as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-04-2022 00:32

‎01-04-2022 00:32

Hi @Linda36  If several restarts don't help then your Alta has unfortunately died. Sorry

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-07-2022 04:13 - edited ‎07-21-2023 03:46

In response to NellyG

‎01-07-2022 04:13 - edited ‎07-21-2023 03:46

Hi there, @Linda36. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Alta. I understand how disappointing this can be. 

As @NellyG has suggested, please restart your Alta as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes