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Alta won't work after being charged

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‎07-18-2022 04:32 - last edited on ‎07-18-2022 13:15 by Fitbit Moderator

‎07-18-2022 04:32 - last edited on ‎07-18-2022 13:15 by Fitbit Moderator

My Fitbit Alta doesn't turn on post charging, the screen goes completely dead & is blank.  It shows as fully charged on the app. Also, I'm unable to sync the device, I've updated the app. 

 

Moderator Edit: Clarified subject

 

 

 

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‎07-18-2022 13:21 - edited ‎06-14-2023 03:52

‎07-18-2022 13:21 - edited ‎06-14-2023 03:52

Hi there, @Preetas. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Alta. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-18-2022 13:21 - edited ‎06-14-2023 03:52

‎07-18-2022 13:21 - edited ‎06-14-2023 03:52

Hi there, @Preetas. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Alta. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer