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Alta working only when plugged into charger

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‎03-08-2020 16:23 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎03-08-2020 16:23 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

I am ready to throw my Alta fitbit in the garbage and never buy another fitbit.  I had brought one and it would never work.  I finally complained to support and they sent me another one.  Have had trouble

syncying with my Windows 10 computer although I tried numerous times and had more than one person try to get it done.  I just last week brought an Apple 11 cell phone and son-in-law finally got the Alta to work.

 

Then it seemed as if the battery went out so plugged in for a while, it worked while plugged in

but as soon as I unplugged it it stopped working again.  I restarted it following all the directions and it worked again for about a minute so I restarted it again and again it worked for about 1 minute.  The orginal Alta was about 11 months old now, the replacement is about about 6 months old.  There has

got to be another tracker that will work but I do not know what it is..

 

Moderator edit: Subject for clarity 

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‎03-12-2020 17:00

‎03-12-2020 17:00

Hi @kegira, it's nice to see you again participating here in the Community Forums, sorry for the delay in responding.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit Alta, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

I was informed by our Support team that they already provided you assistance, therefore, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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