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Data not posting.

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‎03-11-2020 17:48 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎03-11-2020 17:48 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

Nothing in posted for today March 11, 2020. my fitbit inspire says I have 5.4 miles at this this time.  My fitbit alta says 5.0..  

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‎03-12-2020 12:14

‎03-12-2020 12:14

Hi @jmmm, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post. As it turns out, I didn't quite understand your post, can you please clarify what do you mean when you say that data is not posting? You mean that your Alta is not syncing the recorded information with your account? Are you using two Fitbit devices at the same time? How many times you experienced this distance accuracy situation? Which mobile device are you using?

 

In the meantime I receive your answers, please restart your Alta and Inspire following the steps that are specified on this help article.

 

Looking forward to your reply, let me know if you have any additional questions.

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