Battery not charging

[Hi_its_me_Henri]

I just got a Fitbit Alta and I used it one day and then the next day it didn't work so I charged it and worked the next day but a charging symbol came up so I came on this website to see if someone had a similar problem and it said to restart it so I did and it said it was dead and was not charging with an examination point inside a battery symbol. 

Moderator edit: Subject for clarity 

[RicardoFitbit · Accepted solution]

Hi @Hi_its_me_Henri, welcome to the Community Forums!

Thanks for bringing this to my attention and for troubleshooting your device before posting over here. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Let me know if you have any additional questions, I'll be here.

[Hi_its_me_Henri]

It is now turning on and charging but the time stays the time it was when I last turned it off.

[Mariucia]

I have done all the suggestions:  cleaned the terminals, changed the usb port, checked all connections.

Nothing has worked.  In fact, when I initially tried to charge the battery last night, it actually drained what I had left.  Now it won't accept a charge at all.