Battery not charging

[IshaanS]

So I recently bought a Fitbit Alta, and It was working for a few weeks, but yesterday, I was trying to charge my Fitbit, it said full charge, but when I unplugged it, it died, and it is continuously doing this. I don’t really know what to do. I reset it, I removed the device, I did everything I could think of.

Moderator edit: Subject for clarity 

[Tricia1230]

I've had mine for a few months,  but recently it just die after only 2 days. The battery is fully charged but it's not responding. 

[RicardoFitbit]

Hi @IshaanS and @Tricia1230, welcome to the Community Forums!

Thanks for bringing this to my attention and for the details that were shared, your patience troubleshooting this matter prior to posting is appreciated. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if you have any additional questions, I'll be here.

[IshaanS]

Hi RicardoFitbit, thanks for your reply, I have tried to reset the Fitbit, I have un-paired it from my iPhone, but to no avail. I am seeking some advice, because the Fitbit was working up till about three days ago.

Thanks,

Ishaan