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Device working when plugged into charger only

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‎02-29-2020 12:48 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎02-29-2020 12:48 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

Hi, I have an issue of when I plug in my Alta responds to tap and the screen is functioning.

When unplugging it, it just stopped working. I have tried to restart and all those steps.

Any other suggestions?

 

Moderator edit: Subject for clarity 

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‎03-01-2020 11:32 - last edited on ‎07-31-2025 10:18 by Fitbit Moderator

‎03-01-2020 11:32 - last edited on ‎07-31-2025 10:18 by Fitbit Moderator

Hi @WILLIAMwR, welcome to the Community Forums!

Thanks for bringing this to my attention and for troubleshooting your Alta. Our Support team informed me that they're already providing you assistance to resolve this situation. Therefore, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

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‎03-01-2020 13:18

In response to RicardoFitbit

‎03-01-2020 13:18

I have additional question, they were not able to provide a situation. 

What should I do next?

 

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