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Unable to sync - no device found

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‎02-29-2020 13:18 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎02-29-2020 13:18 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

Have restarted  my phone, reset my alta and still get message no device  found.

 

Moderator edit: Subject for clarity 

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‎03-01-2020 11:34

‎03-01-2020 11:34

Hi @Gamoo, it's nice to see you again participating here in the Community Forums, welcome back.

 

Thanks for bringing this to my attention and for troubleshooting your Alta before posting. To better assist you with this, can you please let me know which mobile device are you using with your Alta? Or are you using a computer? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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