Changing time on Fitbit alta

[Rushgal]

I'm on vacation in Europe how do I get my Fitbit to sync the time? My phone syncs automatically why doesn't the Fitbit?

[MikeF]

The Fitbit syncs with the server via the phone. As long as the Time Zone is set to automatic it should pick it up (from the phone I think) the next time you sync.

I'm not sure what you want to happen automatically. The tracker doesn't know what the time is until it syncs with the phone so there's not a lot it can do.

[JuanJoFitbit]

@Rushgal A warm welcome to our Fitbit Community! I would like to follow up on this and would like to know if the information provided by my friend @MikeF was helpful since he's right. You need to update your time-zone on your profile settings, then you need to sync your tracker so the changes can be applied to your Alta.

When you return from your vacation, you will need to change the time-zone and sync your tracker again.

I'll be around if more questions arise my friend! 

[Rushgal]

I'm sorry I don't know how to change my time zone on my profile. I have my
phone with me but not a computer. I'll look again. Thanks for the help wish
I knew how to implement it.

[LucyAP]

Thanks for the update @Rushgal! You can follow @JuanJoFitbit's advice to go to your online profile settings by using any internet browser like Safari, Firefox or Google Chrome. However, now you can do this changes through your app too. Here are the steps: 

App for iOS:

1. From the Fitbit app dashboard, tap the Account tab.
2. Under Settings, tap Advanced Settings.
3. Find an option to modify your time zone.
4. Sync your tracker:
   • Go back to the Account tab and tap your tracker name.
   • Tap Sync Now.

App for Android: 

1. From the Fitbit app dashboard, tap the menu icon in the top left corner and tap Account.
2. Tap Settings.
3. Find an option to modify your time zone.
4. Sync your tracker:
   • Go back to the Account screen and tap your tracker name.
   • Tap Sync Now.

App for Windows 10:

1. From the Fitbit app dashboard, tap or click the Account tab.
2. Tap Advanced Settings.
3. Find an option to modify your time zone.
4. Sync your tracker.

I hope this helps, keep me posted! 😉 

[CJLittle]

I am also on vacation and have done all these steps. The time is still not correct. Now I can't even re sync my Alta with my phone or iPad. What a mess! I am investing way too much time on this!

[LucyAP]

It's great to have you here! I hope you're doing well @CJLittle! You can check if your tracker is working correctly by restarting it. Then, please try setting your tracker as a replacement device.

Apple iOS device:

1. On the Fitbit app for iOS dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Android device:

1. On the Fitbit app for Android dashboard, tap the menu icon in the top left corner.
2. Tap Devices.
3. Tap the + icon in the top right corner.
4. If you're replacing a tracker, tap the tracker you want to replace. If you're setting up a new tracker, tap Add a new Device.
5. Choose your tracker and follow the onscreen instructions to continue.

Windows 10 mobile device or computer

1. On the Fitbit app for Windows 10 dashboard, tap the Account icon in the top right.
2. Tap Set Up a New Fitbit Device.
3. Choose your tracker and follow the onscreen instructions to continue. Note that you cannot set up a Fitbit Surge with a device running the Fitbit app for Windows 10. If you set up the tracker with another device, you can sync with the Windows 10 app.

Mac or Windows 8.1 computer:

1. Click the Fitbit Connect icon located near the date and time on your computer.
2. Click Open Main Menu...
3. Click Set Up A New Fitbit Device.
4. Click Existing User and log in to your account.
5. Choose your tracker and follow the onscreen instructions to continue.

If this doesn't help, please contact Support for further help. Just make sure to let them know about the troubleshooting steps you already took.

Good luck and keep me posted! 🙂 

[dorta]

I check the time in my fitbit and it read 11:45

[JuanJoFitbit]

@dorta Thanks for joining us in this thread and our Fitbit Community! Let me help you with the clock issue that your Alta is experiencing. Please check out your Dashboard settings and see if the timezone is correct. If so, please restart your Alta as advised in Melissa's post. This way the tracker will be refreshed internally.

Finally, test your tracker's behavior and see if the issue gets resolved.

Keep me posted on the outcome my friend! 

[josefin1]

Here is how to change time zone in windows 10 pc

1:- Right click on “Start” icon and click on “Control Panel”.

2:- Click on “Clock, Language, and Region”.

3:- Now, click on “Change the time zone”. It will open the “Date and Time” configuration window.

4:- Click on “Change Time Zone…”

5:- Select the drop down list to change your current time zone from the list of available time zones. After selecting your desired time zone, click on “OK”.

Source:- http://merabheja.com/how-to-change-time-zone-in-windows-10-pc/

[LucyAP]

Welcome to the Forums @josefin1! Thanks for sharing the tips and solutions that worked for you. This can be helpful for other users experiencing this difficulty.

Also, I'd like to encourage you to join us at Discussions board, there you can be inspired, find some tips to get moving, eat well, manage weight, sleep better, live mindfully and more!

Give it a look! 😉

[Facefit19]

I cant change the time on my Fitbit Alta.  I don’t have a smartphone but do have an iPad.

Where do I find the app?

Where is the app for IOS dashboard using an iPad?

Moderator edit: merged reply

[JuanJoFitbit]

@Facefit19, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

In order to download the Fitbit app on your iPad, you need to go to the Apple store of your iPad, then tap on the search bar and type "Fitbit" and tap on download. After this, open the Fitbit app, log in by using the email and password for your Fitbit account.

Finally, sync your Fitbit Alta and see if the time gets corrected.

Let me know how it goes! 😀