iPhone X call and text notifications compatibility

[Janelleb73]

When will Fitbit be compatible with the iPhone X for call and text notifications?

Moderator edit: Updated subject for clarity

[MaginB]

It's great to see new faces around @Janelleb73!

Thanks for sharing your inquiry. The iPhone X is a compatible device and you can set your call and text notifications, if you're having trouble getting your notifications I recommend following the My Fitbit device isn't receiving notifications from my phone article. 

Let me know how it goes! 

[ketchucm]

I FINALLY solved this issue! I attempted ALL troubleshooting tips regarding my Fitbit not scrolling my iPhoneX notifications. The issue: Go to Settings -> Notifications -> MESSAGES (not Fitbit notifications) -> Alerts (Show on Lock Screen ON) and Show Previews (ALWAYS). I had these settings turned OFF as I do not want my messages appearing on my phone while phone is locked, but I still wanted them to scroll on my Fitbit. This was never an issue with my iPhone6 so hopefully in a new update, Fitbit can fix this privacy issue. Thanks!

[MaginB]

Welcome aboard @ketchucm! 

Thanks for sharing these troubleshoots, I'm sure that many user will find it helpful! Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

See you around! 

[Grannie74]

Can you do quick replies with Fitbit charge 3or surge?? I have an iPhone X’s and I trying to see which watch to buy 

[Charmainer]

Good day

I still cant reveive text message from my Iphone X to my Fitbit Alta HR...

Please assist me

[JW27]

I had the same issue with my Alta and another fitness tracker I use.  In  the phone settings, go to notifications and make sure that all types of notifications are allowed for your Fitbit app (banners, sounds, badges).  Once this is set, you could also try “forgetting your device” in the Bluetooth section and then repairing it. Also make sure with in the Fitbit app that notifications are turned on.  This work for me and now I get notifications on both of my fitness trackers.

[Meganleigh7985]

THANK YOU!!!!! It has been months since my notifications have worked and this finally fixed it!!!! THANK YOU!!!! 

[beachy27]

Thank you so much!!! I have been trying to figure out this issue for 3 months now and none of the recommended fixes were working.